AI copilot for customer support
Resolve more customer issues before your team even opens the inbox.
SupportPrime AI triages, summarises and drafts every incoming conversation, so agents start their day with decisions instead of backlog.
The problem
Ticket overload
Volume grows faster than headcount and the queue is ahead of the team by 9am.
Missed urgency
The one account about to churn sits in the middle of an undifferentiated list.
Repetitive work
Agents rewrite the same answer dozens of times a week, inconsistently.
The solution
AI triage
Priority, category and sentiment scored the second a message lands.
Summaries & drafts
A one-line thread summary plus a grounded reply in your brand tone.
Automatic routing
Rules move each ticket to the specialist most likely to close it.
- Unified inbox across email, chat and forms
- Live SLA timers with breach escalation
- Knowledge retrieval inline with every reply
- Per-workspace isolation and full audit trail
Outcomes
3.4×
First response
faster
68%
Auto-triaged
of volume
42h
Agent hours
saved / month
Ideal customer profile
- B2B software and technology-enabled services
- 20–500 employees, 5–50 support agents
- Ticket volume growing faster than headcount
- Owns SLA, CSAT or cost-per-ticket targets