Every plan includes AI triage, the knowledge base and the executive dashboard. Upgrade when you need automation, SLA management and enterprise controls.
Small teams running one shared inbox
Scaling teams that need automation
High-volume, multi-region operations
| Capability | Starter | Growth | Enterprise |
|---|---|---|---|
| AI triage & summaries | Included | Included | Included |
| AI reply drafting | Not included | Included | Included |
| Automation rules | Not included | Included | Included |
| SLA timers & breach alerts | Not included | Included | Included |
| Executive dashboard | Core KPIs | Full | Full + custom |
| Scheduled report delivery | Not included | Included | Included |
| SSO & audit logging | Not included | Not included | Included |
| Support response target | 48h | 8h | 1h |
The companies, quotes and figures below are illustrative placeholders created for this product demo. They are not real customers and not measured results.
“First-response time dropped from nine hours to under forty minutes. The AI drafts land close enough that agents just review and send.”
Alina Moreau
Head of Customer Experience, Harborline Goods
“The executive summary is the only support slide our leadership team asks for now. SLA risk and capacity in one view ended a lot of debate.”
Devon Pryce
VP Support Operations, Helix Financial
“Routing rules put specialist tickets in the right queue immediately, so escalations stopped bouncing between tiers.”
Sana Iqbal
Support Director, Riverside Clinic Group
Book a 30-minute walkthrough and we will model your ticket volume, SLAs and categories in the demo workspace.
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